Orders placed online are processed within one business day. JCPenney partners with UPS and FedEx for ground and expedited shipping, delivering to Mt. Juliet and surrounding ZIP codes within 2‑5 business days. Tracking numbers are emailed automatically. For in‑store pickup, orders are staged at the front desk within two hours of arrival. Returns are accepted within 30 days with a receipt; items must be unworn and in original packaging. Damaged goods are replaced at no cost after verification. Shipping fees are waived for orders over $100 or for loyalty members during promotional periods. International shipping is not offered at this location.